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General Errors

Error Code

Fixit!

Error Type

Description

0x800CCC00

Fix

LOAD_SICILY_FAILED

Authentication did not load.

0x800CCC01

Fix

INVALID_CERT_CN

Invalid certificate content.

0x800CCC02

Fix

INVALID_CERT_DATE

Invalid certificate date.

0x800CCC03

Fix

ALREADY_CONNECTED

User already connected.

0x800CCC04

N/A

CONN

N/A

0x800CCC05

Fix

NOT_CONNECTED

Not connected to server.

0x800CCC06

N/A

CONN_SEND

N/A

0x800CCC07

N/A

WOULD_BLOCK

N/A

0x800CCC08

N/A

INVALID_STATE

N/A

0x800CCC09

N/A

CONN_RECV

N/A

0x800CCC0A

Fix

INCOMPLETE

Message download incomplete.

0x800CCC0B

Fix

BUSY

Server or maildrop is busy.

0x800CCC0C

N/A

NOT_INIT

N/A

0x800CCC0D

Fix

CANT_FIND_HOST

Cannot locate server.

0x800CCC0E

Fix

FAILED_TO_CONNECT

Cannot connect to server.

0x800CCC0F

Fix

CONNECTION_DROPPED

Connection closed.

0x800CCC10

Fix

INVALID_ADDRESS

Address not known on server.

0x800CCC11

Fix

INVALID_ADDRESS_LIST

Mailing list not known on server.

0x800CCC12

Fix

SOCKET_READ_ERROR

Unable to send Winsock request.

0x800CCC13

Fix

SOCKET_WRITE_ERROR

Unable to read Winsock reply.

0x800CCC14

Fix

SOCKET_INIT_ERROR

Unable to initialize Winsock.

0x800CCC15

Fix

SOCKET_CONNECT_ERROR

Unable to open Windows Socket.

0x800CCC16

Fix

INVALID_ACCOUNT

User account not recognized.

0x800CCC17

Fix

USER_CANCEL

User canceled operation.

0x800CCC18

Fix

SICILY_LOGON_FAILED

Logon attempt failed.

0x800CCC19

Fix

TIMEOUT

N/A

0x800CCC1A

Fix

SECURE_CONNECT_FAILED

Unable to connect using SSL.


Error 0x800CCC00

1. Try closing and restarting OE.

2. If you still cannot connect, wait 20 minutes for a server reset of your account and then try again.

3. Try setting up a second identity and see is it works. This could be a possible corruption of your user account in OE.

Error 0x800CCC01

1. Get your certificate re-issued by your authority server.

Error 0x800CCC02

1. Get your certificate re-issued by your authority server.

Error 0x800CCC03

1. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

2. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

3. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

Error 0x800CCC05

1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

Error 0x800CCC0A

1. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

2. Repeat step 1 with a reboot before you check your mail again.

3. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

Error 0x800CCC0B

1. Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk and to make sure that the server hasn't crashed.

2. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

3. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

4. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

Error 0x800CCC0D

1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

Error 0x800CCC0E

1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

Error 0x800CCC0F

1. Modem was disconnected, or network cable was disconnected. If this happens alot, there may be noise on the phone line, you may need updated modem drivers, or an init string.

2. This error was caused by an update made to Norton Antivirus on December 6th, 2004.
Error 0x800CCC10

Check your spelling in the To: field of the email and try it again. You will need to delete the old message from your outbox.

Error 0x800CCC11

1. Check your spelling and try again.

2. Other possible causes include restricted access to list. Check with your administrator to ensure you have correct access from the terminal you are logged in at.

Error 0x800CCC12

1. Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files, CD, or disks to do this.

Error 0x800CCC13

1. Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files, CD, or disks to do this.

Error 0x800CCC14

1. Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files, CD, or disks to do this.

Error 0x800CCC15

1. Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files, CD, or disks to do this.

Error 0x800CCC16

1. Check spelling of account name and re-enter password.

Error 0x800CCC17

1. You pressed the cancel button.

2. If you pressed cancel because it is taking forever or it seems to keep timing out then this is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

2. Repeat step 1 with a reboot before you check your mail again.

3. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

Error 0x800CCC18

1. Recheck account information, make sure account is not case sensitive (most are), close OE and restart computer before attempting to re-connect. Also set up a different identity and see if OE will allow logon form a different identity with same information.

2. Make sure your account is still active with the ISP and that the ISP is not having an e-mail outage.

Error 0x800CCC19

1. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

2. Repeat step 1 with a reboot before you check your mail again.

3. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

Error 0x800CCC1A

1. Most likely the ISP you use does not require an SLL connection, turn off SSL in email account properties and try again.



POP3 Errors

Error Code

Fixit!

Error Type

Description

0x800420CB

N/A

POP3_NO_STORE

Mail cannot be stored on server.

0x800CCC90

N/A

POP3_RESPONSE_ERROR

Client response invalid.

0x800CCC91

N/A

POP3_INVALID_USER_NAME

Invalid user name or user not found.

0x800CCC92

N/A

POP3_INVALID_PASSWORD

Password not valid for account.

0x800CCC93

N/A

POP3_PARSE_FAILURE

Unable to interpret response.

0x800CCC94

N/A

POP3_NEED_STAT

STAT Command required.

0x800CCC95

N/A

POP3_NO_MESSAGES

No messages on server.

0x800CCC96

N/A

POP3_NO_MARKED_MESSAGES

No messages marked for retrieval.

0x800CCC97

N/A

POP3_POPID_OUT_OF_RANGE

Message ID out of range.




SMTP Errors

Error Code

Fixit!

Error Type

Description

0x800CCC60

N/A

SMTP_RESPONSE_ERROR

Invalid response.

0x800CCC61

N/A

SMTP_UNKNOWN_RESPONSE_CODE

Unknown error code.

0x800CCC62

N/A

SMTP_500_SYNTAX_ERROR

Syntax error returned.

0x800CCC63

N/A

SMTP_501_PARAM_SYNTAX

Parameter syntax incorrect.

0x800CCC64

N/A

SMTP_502_COMMAND_NOTIMPL

Command not implemented.

0x800CCC65

N/A

SMTP_503_COMMAND_SEQ

Improper command sequence.

0x800CCC66

N/A

SMTP_504_COMMAND_PARAM_NOTIMPL

Command not implemented.

0x800CCC67

N/A

SMTP_421_NOT_AVAILABLE

Command not available.

0x800CCC68

N/A

SMTP_450_MAILBOX_BUSY

Mailbox is locked and busy.

0x800CCC69

N/A

SMTP_550_MAILBOX_NOT_FOUND

Mailbox not found.

0x800CCC6A

N/A

SMTP_451_ERROR_PROCESSING

Error processing request.

0x800CCC6B

N/A

SMTP_551_USER_NOT_LOCAL

User mailbox is known, but mailbox not on this server.

0x800CCC6C

N/A

SMTP_452_NO_SYSTEM_STORAGE

No space to store messages.

0x800CCC6D

N/A

SMTP_552_STORAGE_OVERFLOW

Storage limit exceeded.

0x800CCC6E

N/A

SMTP_553_MAILBOX_NAME_SYNTAX

Invalid mailbox name syntax.

0x800CCC6F

N/A

SMTP_554_TRANSACT_FAILED

Transaction failed.

0x800CCC78

N/A

SMTP_REJECTED_SENDER

Unknown sender. This is caused by having the incorrect e-mail address in the Reply-To field.

0x800CCC79

N/A

SMTP_REJECTED_RECIPIENTS

Server rejected recipients.

0x800CCC7A

N/A

SMTP_NO_SENDER

No sender address specified.

0x800CCC7B

N/A

SMTP_NO_RECIPIENTS

No recipients specified.




NNTP Errors

Error Code

Fixit!

Error Type

Description

0x800CCCA0

N/A

NNTP_RESPONSE_ERROR

News server response error.

0x800CCCA1

N/A

NNTP_NEWGROUPS_FAILED

Newsgroup access failed.

0x800CCCA2

N/A

NNTP_LIST_FAILED

LIST command to server failed.

0x800CCCA3

N/A

NNTP_LISTGROUP_FAILED

Unable to display list.

0x800CCCA4

N/A

NNTP_GROUP_FAILED

Unable to open group.

0x800CCCA5

N/A

NNTP_GROUP_NOTFOUND

Group not on server.

0x800CCCA6

N/A

NNTP_ARTICLE_FAILED

Message not on server.

0x800CCCA7

N/A

NNTP_HEAD_FAILED

Message header not found.

0x800CCCA8

N/A

NNTP_BODY_FAILED

Message body not found.

0x800CCCA9

N/A

NNTP_POST_FAILED

Unable to post to server.

0x800CCCAA

N/A

NNTP_NEXT_FAILED

Unable to open next message.

0x800CCCAB

N/A

NNTP_DATE_FAILED

Unable to display date.

0x800CCCAC

N/A

NNTP_HEADERS_FAILED

Unable to display headers.

0x800CCCAD

N/A

NNTP_XHDR_FAILED

Unable to display MIME headers.

0x800CCCAE

N/A

NNTP_INVALID_USERPASS

Invalid user or password.




RAS/DUN Errors

Error Code

Fixit!

Error Type

Description

0x800CCCC2

N/A

RAS_NOT_INSTALLED

RAS/DUN not installed.

0x800CCCC3

N/A

RAS_PROCS_NOT_FOUND

RAS/DUN process not found.

0x800CCCC4

N/A

RAS_ERROR

RAS/DUN error returned.

0x800CCCC5

N/A

RAS_INVALID_CONNECTOID

Connectoid damaged or missing.

0x800CCCC6

N/A

RAS_GET_DIAL_PARAMS

Error getting dial settings.




Winsock Errors

Error Code

Fixit!

Error Type

Description

0x800CCC40

N/A

WINSOCK_WSASYSNOTREADY

Network subsystem is unusable.

0x800CCC41

N/A

WINSOCK_WSAVERNOTSUPPORTED

Windows Sockets cannot support this application.

0x800CCC42

N/A

WINSOCK_WSAEPROCLIM

N/A

0x800CCC43

N/A

WINSOCK_WSAEFAULT

Bad address.

0x800CCC44

N/A

WINSOCK_FAILED_WSASTARTUP

Unable to load Windows Sockets.

0x800CCC45

N/A

WINSOCK_WSAEINPROGRESS

Operation now in progress. This error appears if a Windows Sockets API is called while a blocking function is in progress.




IMAP Errors

Error Code

Fixit!

Error Type

Description

0x800CCCD1

N/A

IMAP_LOGINFAILURE

Login failed.

0x800CCCD2

N/A

IMAP_TAGGED_NO_RESPONSE

Message tagged.

0x800CCCD3

N/A

IMAP_BAD_RESPONSE

Invalid response to request.

0x800CCCD4

N/A

IMAP_SVR_SYNTAXERR

Syntax error.

0x800CCCD5

N/A

IMAP_NOTIMAPSERVER

Not an IMAP server.

0x800CCCD6

N/A

IMAP_BUFFER_OVERFLOW

Buffer limit exceeded.

0x800CCCD7

N/A

IMAP_RECVR_ERROR

Recovery error.

0x800CCCD8

N/A

IMAP_INCOMPLETE_LINE

Incomplete data.

0x800CCCD9

N/A

IMAP_CONNECTION_REFUSED

Connection not allowed.

0x800CCCDA

N/A

IMAP_UNRECOGNIZED_RESP

Unknown response.

0x800CCCDB

N/A

IMAP_CHANGEDUID

User ID has changed.

0x800CCCDC

N/A

IMAP_UIDORDER

User ID command failed.

0x800CCCDD

N/A

IMAP_UNSOLICITED_BYE

Unexpected disconnect.

0x800CCCDE

N/A

IMAP_IMPROPER_SVRSTATE

Invalid server state.

0x800CCCDF

N/A

IMAP_AUTH_NOT_POSSIBLE

Unable to authorize client.

0x800CCCE0

N/A

IMAP_OUT_OF_AUTH_METHODS

No more authorization types.